No item may be returned without prior approval. Please notify us of your intent to return an item either by phone, fax, email or letter - stating reasons for return. All tops are considered custom made items and may not be returned unless defective or do not fit. All items should be examined immediately upon receipt for defects. Once items have been used by the customer, they cannot be returned. All returned items must be returned carriage prepaid and must be returned within 30 days of delivery.
All products sold by our company are warranted to be free from defects in material and workmanship. Damage resulting from incorrect installation, shipping, incorrect cleaning materials, improper cleaning methods or atmospheric conditions is the responsibility of the installer and or buyer. Adjustments are pro-rated from the installation date, based on the estimated normal product service life.
There will be a charge for delivery, depending upon where you live. Goods will be dispatched upon confirmation of your order. Please contact us for our latest prices.
Limited Warranties & Return Policy
1. The item must be re-packed as it was shipped in its original container (with windows free of scratches).
2. We will gladly correct our mistakes. All other returns are subject to a 15% restocking charge. We are responsible for our product only, not the installation or removal.
3. Items will not be accepted for credit if installation was started. Only brand new, re-saleable items will be accepted, unless the reason for return is a defect in material and/or workmanship. If item is being returned because of improper fit, the factory original item must be sent to us with the returned item. We can then compare the original with our patterns.
4. Special order items, such as special material or colours are not returnable.
5. No warranty is offered or implied on plastic windows after installation.
6. Product must be returned within 30 days of original shipment.
We recognize that occasionally extraordinary situations arise. This warranty / return policy is extended to cover the majority of transactions. Special situations will be handled on an individual basis.
Warranty for our products is one year from date of purchase.
The sellers liability for breach of the above warranty is limited to refunding the purchase price of the merchandise, or at the seller's option, to replacement upon its return. Under no circumstances shall the seller be responsible for any other form of consequential damage including installation costs, removal costs, application costs, damage to associated products, or loss of profit arising out of the use or inability to use the products supplied.
No claim for any breach of warranty herein shall be valid unless delivered only in writing to the company within thirty (30) days after the date of delivery of the above mentioned shipment.